Shipping policy

Shipping Policy

Last Updated: March 17, 2026

For orders shipped to the United States, products are fulfilled from our fulfillment center in the United States. For orders shipped to all other countries, products are shipped internationally from our fulfillment centers in South Korea. By placing an order with us, you agree to the following shipping terms and conditions.

1. SHIPPING COSTS & DESTINATIONS

  • Free Worldwide Shipping: We offer FREE standard shipping on all orders to eligible destinations worldwide.
  • No Minimum Purchase Required: There is no minimum order value required to receive free standard shipping.
  • Shipping Availability: We provide global shipping. However, we only ship to countries currently available in the destination drop-down menu at checkout. If your country is not listed, we are unable to process or ship your order at this time.

2. PROCESSING & CUT-OFF TIMES

  • Daily Cut-Off Time: Our daily order processing cut-off time is 10:00 AM KST (Korean Standard Time). Orders placed after this time will be processed on the next business day.
  • Processing Time: It typically takes 1 business day for our warehouse to process, pack, and hand over your order to the courier. Please note that processing occurs on business days only (Mondayโ€“Friday, excluding South Korean federal holidays).

3. SHIPPING DETAILS & DELIVERY TIMEFRAME

  • Couriers: We partner with premium global carriers including Yun Express, SF Express, Hanjin, Sagawa, and ACI to ensure reliable delivery.
  • Shipping Origin: Orders shipped to the United States are fulfilled from our domestic U.S. warehouse and typically arrive within 3 to 5 days. All other international orders are shipped from our South Korea fulfillment center.
  • Transit Time: Delivery generally takes 7 to 15 days globally, with an average transit time of 10 days once the package leaves our facility.
  • Customs Clearance Delays: Please be aware that local customs clearance procedures vary strictly by destination country and the accuracy of the customer information provided. Customs processing may add an additional 4 to 5 days to the estimated delivery time. Lesstopy Global is not liable for any delays caused by local customs authorities or unforeseen logistical factors.
  • No PO Box / APO / FPO: Our international couriers require a physical address and a valid signature. We DO NOT ship to PO Boxes, APO, FPO, or DPO addresses. Orders placed with these address types will be delayed or automatically canceled.

4. CUSTOMS, DUTIES & TAXES (IMPORT DISCLAIMER)

Any unexpected, additional import taxes, customs duties, or handling fees ... are the sole responsibility of the recipient.\

  • By placing an order, you agree to comply with your local import regulations.
  • Customer Responsibility: Any unexpected, additional import taxes, customs duties, or handling fees levied by the destination country's customs office or the courier are the sole responsibility of the recipient.
  • No Refunds for Customs Refusals: If a shipment cannot be delivered due to unpaid customs fees and is subsequently returned or disposed of by the local customs authority, Lesstopy Global will not be held responsible, and the order will be strictly non-refundable.

5. FAILED DELIVERIES (WRONG ADDRESS & RECIPIENT ABSENCE)

Please double-check your physical address before completing your purchase. Providing incorrect or incomplete information (e.g., missing apartment numbers, incorrect zip codes) will result in delivery failure.

  • Return to Sender (RTS): If a package is returned to our South Korean warehouse due to the recipient's absence, an incomplete/incorrect address, or failure to clear customs, a refund will be issued MINUS the ACTUAL outbound international shipping costs incurred by us.
  • Note on Free Shipping: Although we provide free shipping to customers, if a package is returned due to an incorrect/incomplete address, recipient absence, or failure to clear customs, the actual outbound shipping cost paid by Lesstopy Global may be deducted from the final refund.
  • No Dispute Clause: Lesstopy Global will provide internal proof of the actual international shipping cost deducted upon request. By agreeing to these terms, you explicitly waive the right to dispute or contest this specific shipping fee deduction.

6. MODIFYING A SHIPPING ADDRESS

If you realize you have entered an incorrect shipping address, please contact our customer service center immediately at cs@lesstopy.net.

  • We will do our best to update the information, but once an order has been processed or fulfilled (shipped), we are absolutely unable to modify the address or assist further.
  • Orders delivered to the wrong address due to customer error are not eligible for a refund or a free reshipment.