Refund policy

Refund & Return Policy

RETURN POLICY (CHANGE OF MIND)

We gladly accept returns for change of mind within 15 days from the day your order arrives. Please note that since all orders are shipped internationally from South Korea, the customer is responsible for return-related costs. (Please refer to the "Return Shipping & Deductions" section below for full details on shipping fees and non-refundable taxes.)

In order to return any items, you must comply with the following conditions:

The items must be sealed, unused, and in the exact same condition that you received them.
Any gifts or promotional items that were included for free must also be returned.
You must contact our customer service team at cs@lesstopy.net in advance to request a return and receive confirmation and return instructions. Items sent back to us without prior authorization will not be accepted.

Return Shipping & Deductions:

Customers must use a trackable shipping method to return the package to our designated return center.

Original Shipping Fee: If your return is due to a change of mind, the original shipping fee will be deducted from your final refund amount.
Free Shipping Orders: For orders that received Free Shipping, the standard shipping cost that was originally waived will be deducted from your refund.
Import Duties & Taxes: If applicable, any customs duties, VAT, or import fees paid upon receiving the order are strictly non-refundable. The customer is solely responsible for these charges, and they will not be reimbursed by us in the event of a return.

DAMAGES OR MISSING ITEMS

Please inspect your order upon reception. Contact us immediately at cs@lesstopy.net if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

To expedite the process, you must provide the following 3 photos:

A picture of the exterior packaging, clearly showing the tracking number on the shipping label.
A picture of all the items inside the original packaging.
A close-up picture of the actual item that was damaged or defective.

Note: Compensation (Refund or Reshipment) may not be offered if the aforementioned pictures are not provided. Please make sure to take the pictures first before discarding any packaging.

You do not need to ship damaged items back to us unless specifically instructed by our customer service team.

CUSTOMS, DUTIES & TAXES

While many of our orders are shipped DDP (Delivered Duty Paid), in the event that your local customs office applied any additional import duties, taxes, or fees, please be aware that these charges are non-refundable by Lesstopy Global. In the case of a return, any import taxes previously paid will not be reimbursed by us.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

REFUNDS

We will notify you once our warehouse has received and inspected your returned package. We will let you know if the refund was approved based on the condition of the items. If approved, you’ll be automatically refunded on your original payment method, minus any original shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund.

Automated Return Portal:

The "Request Refund" button below is currently available ONLY for customers returning items from the following countries/regions:

United States / Canada / United Kingdom / Germany / Australia / China / Hong Kong / Japan / France / Malaysia / Singapore.

If you are located outside of these regions, please contact our customer support at cs@lesstopy.net to initiate your return.

Request Refund

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